Privacy Policy

Mini404 LLC d/b/a WinTagz ("WinTagz," "we," "us," or "our") provides the WinTagz website, desktop application, accounts, subscriptions, and support services. This Privacy Policy explains what information we collect, what stays on your device, when information leaves your device, and the choices you have.

This policy does not govern Whatnot, eBay Live, Palmstreet, TikTok Shop LIVE, or other services you connect to WinTagz. Those services have their own privacy practices.

1. Information We Collect

Account and Authentication Information

When you create or manage a WinTagz account, we collect your first and last name, email address, account identifier, and account status. Authentication is handled by Firebase Authentication. WinTagz does not store your plaintext password.

Subscription and Billing Information

We collect your subscription tier, subscription status, billing status, renewal information, and related transaction identifiers. Payments are processed by Stripe. We do not receive or store your full card number, bank account details, or payment credentials. Stripe may provide limited billing information such as your card brand, last four digits, and payment status.

Application and Device Information

To operate the application, enforce plan limits, maintain compatibility, and provide support, we may collect:

• WinTagz version and operating system
• Subscription tier and tag usage counts
• Show usage counts. To decide whether a show counts toward your plan, WinTagz measures connection time and the number of items sold on your device; only the resulting monthly and lifetime show counts are stored with your account
• Printer name, printer configuration, and selected tag settings
• Application preferences and feature settings
• Account, service, security, and error events needed to operate WinTagz

Website Information

WinTagz does not use Google Analytics or advertising trackers. Our website host may process basic technical request information, such as an IP address, browser type, requested page, and request time, to deliver the website, prevent abuse, and maintain security. When you sign in or create an account on the website, the account information described above is processed through Firebase.

Messages and Support Requests

When you contact us, we collect the information you provide, such as your email address, message, attachments, and the details needed to respond. Support requests include diagnostics by default because they help us identify and resolve problems. Diagnostics may include your account identifier, plan, app version, operating system, printer information, error details, settings, and relevant show logs. You can exclude these diagnostics before sending your request.

2. Data That Normally Stays on Your Device

During normal use, WinTagz processes the following information locally on your computer:

• Orders and sales history from connected platforms
• Buyer usernames, display names, and shipping addresses
• Buyer history, spending patterns, VIP tiers, and wishlists
• Revenue, commissions, earnings, and seller reports
• Inventory, product listings, shipments, and fulfillment records
• Livestream chat information used by enabled features
• Seller insights, buyer matching, and other local reporting
• Connected-platform sessions and authorization information

This information is stored in local application storage, including a local SQLite database and isolated platform-session storage. WinTagz does not currently add separate database encryption to the SQLite file. Its protection depends on your computer account, operating-system security, and disk-encryption settings. We recommend using a password-protected computer with FileVault, BitLocker, or comparable full-disk encryption enabled.

WinTagz does not send this business data to our servers during normal use. It leaves your device only when required to communicate with a platform you connected or when you deliberately use one of the optional sharing or support features described below.

Local Seller Insights

Seller insights, buyer matching, sales reporting, and related features analyze information already stored on your device. This processing happens locally and is not sent to an outside analysis service.

3. Optional Data Sharing

Shape Telemetry

Shape telemetry helps us keep WinTagz working when a connected platform changes its live data. It is off by default. If you turn it on, WinTagz may send field names, data types, operation names, templated endpoint paths, message layouts, app version, operating system, and connected-platform name.

The platform content is reduced to structure before it is sent. Shape telemetry does not include buyer names, usernames, prices, addresses, order contents, chat messages, request headers, cookies, or platform login credentials. The submission is connected to your WinTagz account using your name, email address, or account identifier so we can investigate the correct account.

Shape telemetry is sent to a private WinTagz diagnostics channel operated through Discord and is deleted within 7 days of receipt.

Full Capture

Full capture is a separate, additional opt-in intended for a seller who is working directly with WinTagz support on a platform connection. It is off by default and is available only after shape telemetry has been enabled.

If you turn it on, WinTagz may send the platform values received during the first 20 minutes after you connect to a show. These values can include buyer usernames, prices, live chat, sale details, and related platform responses. Full capture does not include your platform password, login credentials, authentication keys, request headers, or cookies.

Full-capture data is sent to a private WinTagz diagnostics channel operated through Discord, is used only to diagnose platform-data changes, and is deleted within 7 days of receipt.

Data Contribution and Benchmarks

WinTagz may offer optional data-contribution programs, such as contributing sales statistics to market benchmarks shared with other sellers. These programs are off by default and are described in the application before you join.

If you opt in, WinTagz computes aggregate statistics on your device, such as sale counts, price ranges, categories, and timing, and sends only those aggregates. Data-contribution submissions do not include buyer names, usernames, addresses, order contents, chat messages, platform credentials, or any other information that identifies you, your buyers, or your business.

You can leave a data-contribution program at any time from the WinTagz privacy settings. Leaving stops future contributions. Statistics already blended into aggregates are designed so they cannot reasonably be traced back to you and may continue to be used in aggregated form. Benchmark statistics are only published when computed from a minimum number of contributors, set so that no individual contributor's statistics can reasonably be derived from the published figures.

Your Control

You control shape telemetry, full capture, and data contribution from the WinTagz privacy settings. You can turn any of these features off at any time. Turning shape telemetry off also turns full capture off. A WinTagz administrator may disable collection for safety or support reasons but cannot override your decision to leave collection off.

4. Support Diagnostics

When you submit a support request, diagnostic information and show logs are selected by default because they usually provide the technical details needed to investigate the issue. Diagnostic attachments can contain system information, printer details, settings, recent errors, platform connection status, and relevant show logs. WinTagz shows this selection before you send the request, and you can uncheck it to send only your message and account information.

Support requests and any attachments are sent to a private WinTagz support channel operated through Discord. We use them only to respond to your request, diagnose the reported issue, maintain service quality, and protect the service. Support submissions are deleted within 30 days of receipt, except where a submission must be kept longer for an active dispute, security, or legal purpose.

5. How We Use Information

We use information collected by WinTagz to:

• Create and maintain your account
• Provide plan features and enforce plan limits
• Process subscriptions, refunds, and billing events
• Deliver service, security, account, and support communications
• Respond to support requests and diagnose problems
• Protect WinTagz, our users, and connected services from misuse
• Improve platform compatibility using information you chose to share
• Provide market benchmarks and analytics built from aggregated information users chose to contribute
• Meet legal, accounting, tax, and regulatory obligations

Actions on Connected Platforms

WinTagz works through platform sessions you authorize on your device. When you enable features such as Auto Giveaways, Auction Actions, or Game Runner, WinTagz sends the commands needed to perform those actions on the connected platform. WinTagz does not receive or store your platform password or authentication credentials on our servers.

Aggregated and De-Identified Information

We may create aggregated or de-identified information (information that no longer identifies you, your buyers, or your business) from account, subscription, usage, and data-contribution information, and use and retain it to operate, improve, and develop WinTagz. We distribute only data-contribution aggregates, as market benchmarks and analytics. Market benchmarks and the cross-seller analytics features we distribute are built only from data-contribution aggregates. This does not apply to shape telemetry, full capture, or support submissions, which we use only as described above. We do not attempt to re-identify aggregated or de-identified information.

6. Where Information Is Stored

• Your device: orders, buyers, sales history, fulfillment records, local reports, and platform sessions
• Firebase services operated by Google: account information, authentication, subscription status, tag and show usage counts, printer configuration, application preferences, and aggregated benchmark statistics from users who opt in to data contribution
• Stripe: payment processing, billing status, and transaction records
• Discord: support requests and optional diagnostic submissions

7. Service Providers and Connected Platforms

We use the following providers or platform connections:

• Google Firebase: website hosting, authentication, cloud functions, and limited account storage
• Stripe: subscription and payment processing
• Discord: private support and diagnostic channels
• Whatnot, eBay Live, Palmstreet, and TikTok Shop LIVE: seller-authorized platform connections
• Google Fonts: delivery of website typography
• YouTube: video playback only after you choose to play an embedded video

These providers process information under their own terms and privacy notices. They may process information in the United States or other countries where they operate.

8. Data Retention

• Account information: retained while your account is active and deleted when you delete your account, except where limited records are needed for security, legal, tax, accounting, dispute, or fraud-prevention purposes
• Subscription and billing records: retained as needed to administer your subscription and meet legal, tax, accounting, dispute, and fraud-prevention obligations
• Tag and show usage counts: monthly counts are retained while needed to enforce your plan and reset according to the applicable billing or usage period; lifetime totals are retained while your account is active
• Printer configuration and app preferences: retained until you replace them or delete your account
• Support requests and diagnostic attachments: deleted within 30 days of receipt, except where a submission must be kept longer for an active dispute, security, or legal purpose
• Shape telemetry and full-capture data: deleted within 7 days of receipt
• Data-contribution aggregates: retained in aggregated form that does not identify you, your buyers, or your business
• Local data: remains on your device until you remove it, clear the application data, or uninstall WinTagz
• Payment information: retained by Stripe according to Stripe's policies and our legal obligations

9. No Sale or Targeted Advertising

WinTagz does not sell personal information. We do not share personal information for cross-context behavioral advertising, use data brokers, or use personal information for targeted advertising. WinTagz does not use Google Analytics.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information handled by WinTagz. These safeguards include Firebase Authentication, access controls, isolated platform sessions, secure network connections, and limiting cloud collection to the information needed to operate the service and the aggregates users choose to contribute.

No storage or transmission method is completely secure. You are responsible for protecting your computer, WinTagz account, connected-platform accounts, and local backups.

11. Your Privacy Rights

Regardless of where you live, you may ask us to:

• Confirm whether we hold personal information about you
• Provide a copy of personal information we hold
• Correct inaccurate account information
• Delete your account and associated cloud information, subject to legal exceptions
• Explain how we use and disclose your information

Local business data remains under your control on your device. You can export or delete it using WinTagz and your computer's storage controls.

To make a privacy request, email support@wintagz.com. We may need to verify that the request concerns your account. We will respond within 30 days or within another period required by applicable law.

California Residents

California residents may have the right to know, access, delete, and correct personal information, to opt out of its sale or sharing, to limit certain uses of sensitive personal information, and to receive equal service when exercising these rights. WinTagz does not sell or share personal information for cross-context behavioral advertising. You may submit a request using the contact information below.

European Economic Area and United Kingdom

Mini404 LLC d/b/a WinTagz is the controller of the account, website, subscription, support, and optional data-sharing information described in this policy. Depending on the processing, we rely on:

• Contract: to create your account, provide WinTagz, and administer your subscription
• Legitimate interests: to secure the service, prevent misuse, provide support, diagnose reported problems, and maintain reliability
• Consent: for optional shape telemetry, full capture, and data-contribution programs
• Legal obligations: for tax, accounting, regulatory, and lawful-request requirements

You may have the right to access, correct, erase, restrict, object to processing, receive portable information, and withdraw consent. Withdrawing consent does not affect processing that occurred before withdrawal. You may also complain to your local data-protection authority.

Our providers may process information outside the European Economic Area or United Kingdom. Where required, we rely on contractual and other safeguards provided under applicable law.

12. Children

WinTagz is intended for adults and is not directed to anyone under 18. We do not knowingly create accounts for or collect personal information from children.

13. Security Incidents

If a personal-data breach occurs, we will investigate it and notify regulators, affected users, or other parties when required by applicable law. The timing and form of notice will depend on the nature of the incident, the information affected, the level of risk, and the laws that apply.

14. Changes to This Policy

We may update this Privacy Policy as WinTagz changes. We will update the date above and provide additional notice through the website, application, or email when a change is material or when the law requires notice. If consent is required for a new use of information, we will ask before beginning that use.

15. Contact Us

For privacy requests or questions:

Mini404 LLC d/b/a WinTagz
Email: support@wintagz.com